If this is not sufficient, you will be put through to a Live Chat agent - once connected, you will be able to chat directly with someone from our team. Initially, the system will retrieve for you the most relevant information based on what you entered, in the form of existing articles (topics) from our Help Centre.
You will also be able to access the Live Chat tool via the button selecting Need Help?
The Live Chat tool is available to you only when trying to make a purchase - keep a look out for the image belowīy clicking on this image, found in the lower right-hand corner of your screen, a pop-up box will appear, in which you will be able to: If you are having any issues at all regarding making a purchase, or need to gain a better understanding regarding any part of the payment process, this is the quickest option available to you. The Live Chat function is a tool that can be used to find the information, answers, and guidance you need, as quickly as possible.
